Me: I wonder why it took you so long to process this, your colleague just did the confirmation this morning, which IMO is a little too late.
Lady: pauses. I don't wanna blame anyone sir, but the bank's response is rather slow.
So I guess the lady at the other end didn't want to blame nor giving excuses, but given the circumstances, it was inevitable. She did not deliver. So there she goes, giving excuses by blaming. I can see that she has been trained to take ownership, to avoid giving excuses and blaming. The idea is there, but just like everything else in life, practice makes perfect.
Got me thinking though, I haven't done a lot to my team in that regard. Heck, I still need to practice it myself, a lot.
Lady: pauses. I don't wanna blame anyone sir, but the bank's response is rather slow.
So I guess the lady at the other end didn't want to blame nor giving excuses, but given the circumstances, it was inevitable. She did not deliver. So there she goes, giving excuses by blaming. I can see that she has been trained to take ownership, to avoid giving excuses and blaming. The idea is there, but just like everything else in life, practice makes perfect.
Got me thinking though, I haven't done a lot to my team in that regard. Heck, I still need to practice it myself, a lot.
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